Terms & Conditions
Welcome to Optigen! By accessing and using our website https://optigen.co.in, you agree to the following Terms and Conditions. Please read them carefully before placing an order.
Scope of Business
Optigen exclusively deals in high-quality protein-based nutritional products. We do not sell or promote supplements, pharmaceutical tablets, or medications of any kind.
Use of Website
By using this website, you agree to:
Provide accurate information during purchase
Not misuse the platform or its services
Use products as per the intended purpose
Product Information
While we strive to ensure all product details, pricing, and images are accurate, we reserve the right to correct errors without prior notice.
Legal Jurisdiction
These terms are governed by Indian law. Any disputes will be handled under the jurisdiction of courts in Kolhapur, Maharashtra.
Contact:
contact@optigen.co.in
+91 8668846457
1644, A Ward, Pinak Onkarswaroop, Rankala Tower, Near Jaulacha Ganapati, Kolhapur – 416 012
Privacy Policy
At Optigen, we are committed to protecting your privacy. This policy explains how we collect, use, and secure your information.
Information Collected
We collect basic personal information such as:
Name, email, phone number
Delivery address and payment details
Purpose of Use
Your data is used to:
Process orders and payments
Send order updates and communication
Improve customer service
Comply with legal requirements
Data Security
We use secure encryption and third-party payment gateways to protect your data. We do not share or sell your personal information to third parties.
Cookies
Cookies may be used to improve browsing experience. You can disable them through browser settings.
For concerns related to privacy, please contact: contact@optigen.co.in
Shipping Policy
Delivery Coverage
We deliver across major cities and towns in India using trusted courier partners.
Order Processing Time
Orders are processed within 1–2 business days after successful payment.
Delivery Time Frame
Maharashtra & nearby states: 2–4 business days
Rest of India: 4–7 business days
Delivery times may vary due to external factors like weather, holidays, or courier issues.
Shipping Charges
Flat-rate or weight-based charges (visible at checkout)
Free shipping offers may be available on select products or order values
Order Tracking
Tracking details are shared via SMS or email once dispatched.
For shipping queries, contact us at contact@optigen.co.in
Refund, Return & Cancellation Policy
At Optigen, we maintain hygiene and quality standards. Due to the nature of our protein-based consumable products, we follow a strict return and refund policy.
Refund & Return Policy
Returns Not Accepted
We do not accept returns on any opened or used products due to hygiene and safety concerns.
Return Eligibility (If Damaged or Wrong Item):
Must be reported within 24 hours of delivery
Email contact@optigen.co.in with:
Order ID
Photos of the damaged/incorrect item
Description of the issue
Once verified, we may offer:
A replacement (if stock is available)
A store credit or refund (only in eligible cases)
Replacement product delivered within 5-7 businesses days
Cancellation Policy
Before Dispatch:
Orders can be cancelled within 12 hours of placing the order
Send a cancellation request to contact@optigen.co.in
After Dispatch:
Cancellations are not permitted after the product has been shipped.
Refund Timeline:
Approved refunds are credited within 5–7 working days to the original payment method.